Common Q and A

Help:

We’re sure that you came up with some questions about our ex-leased products while you were browsing our shop. You may find answers to your questions below, but if not, don’t hesitate. Send us your question right away via Contact us, and we’ll be happy to assist you.

Here are common Q and A,

Q: Where do the second-hand computers in your store come from?

A: The vast majority of the computer equipment is sent to the market due to leasing contracts which bind companies to replace the equipment after a certain period of time. We at ETC Computers buy up such equipment from local lease companies and wholesales, carefully clean it at our service shop and make sure that it’s functional, then put it up for sale at ETC Computers physical and online store and display it in our shop at 7 Rata St. New Lynn. You can find out more about the category of second-hand computers, laptops, and other off-leased items and their descriptions on our website www.etccomputers.co.nz

Q: What is the quality of second-hand computers and laptops, and how long is their service life? I’m afraid that I’ll have to replace the computer again after a single year.

A: When buying second-hand computers and laptops, we must pay close attention to their quality. We have to emphasise that at ETC Computers we only sell business-class quality products, used by the larger companies, universities, etc… unless explicitly stated otherwise. Second-hand computers and laptops of such quality are more durable; they are built from the materials of the highest quality, which considerably prolongs their service life. There are 3 categories that exist on the market – these are A, B and C. It’s certainly not advisable to buy products of quality C. Although it’s the cheapest variant, there’s a strong possibility that the second-hand computer is already worn out. Computers and laptops of category B are a good choice for all those who want to save a bit extra money at the expense of looks. Category B comprises computers and laptops with various cosmetic flaws which themselves do not affect the performance of the device. You can find out more about the category of second-hand computers and laptops in the article on second-hand computers or product descriptions.

Q: In the case of used products, in addition to Grades A and B, there is also a "Like new or Ex-Demo" category. What is the quality of those products?

A: The first question from our loyal customers when looking at a product with this tag is, “Why do you sell this item as used, if it looks like new?" Customer reactions have motivated us to add this additional group to the pre-existing A and B grades of used products—these are highly preserved products with little or no signs of use.

Q: I want to know more about the battery performance of second-hand laptops, since the battery loses its capacity over months – so much so that the battery dies pretty quickly, even with brand new laptops. Are the batteries tested?

A: The batteries have the same warranty period with laptops, it guarantees the operating time of 30 minutes unless stated otherwise, (the average functioning time of our second-hand laptops is actually 1–1.5 hours). If it turns out that after the warranty period the battery lasts less than 30 minutes during regular use, we will replace the battery free of charge, or you can buy brand new battery at our cost.

Q: In the specifications of second-hand computers and laptops, under the operating system category, I have noticed the phrase “license COA”. What does it mean? Can I get a second-hand computer equipped with Windows 10 operating system?

A:  All Our second-hand computers at ETC Computers come with Windows 7 or 10 installed operating system unless specified otherwise in the item description. We are one of the Microsoft Certified Authorized Refurbisher Service Provider for installing the operating system on refurbished second-hand computers. As the company that carries the title of Microsoft Authorized Refurbisher, we guarantee you legal installation of the system according to all the standards of Microsoft, additional protection from viruses and unwanted programs, while also installing plenty of extra programs.

Q: I have an old computer at home and I’m now buying a new one. Is there an old-for-new purchase option?

A: Yes, we allow the option for an old-for-new purchase. You can find more information about this service on the page purchasing computers and laptops.

Q: What does the term Ex-Demo,  listed in the specifications of individual computers or laptops, mean?

A: This is new computer equipment that was used as a display item. Basically, these are items in stock that were not sold, computer fair items and items with opened packaging. These are unused items that have a 20–50% lower price than new products, and at least a 6 Months warranty. Read more about this category in the article on display items or product descriptions.

Q: What is the difference between a second-hand computer and a computer from the Ex-Demo?

A: The core difference is that second-hand computers and laptops have actually already been in use, while the computers and laptops from the Ex-Demo are still not fully used by end-user. These are basically new computers that have been taken out of their original packaging and power on for demonstration purposes, which is why we cannot sell them as brand new products.

Q: I have found a very interesting computer on your website, but I wish for more RAM. Is there a possibility you could perform the upgrade?

A: At ETC Computers, we always try our best to satisfy our customers. Actually we are excellent technical experts who are happy to take on such tasks. Usually there are some options and upgrades listed already, if you need more info, just click Contact Us with your details, we will try to fulfill your every wish as long as it’s realistic and feasible.

Q: I always have bad luck when it comes to warranty; my computer often breaks down right after it expires. Can I extend the warranty? What happens when it expires? Can I contact you?

A: At ETC Computers, we offer a 90 Days standard warranty on second-hand computers and laptops unless stated otherwise. In case of purchasing a new computer, you are also entitled to a 12-month warranty. We are still available after the warranty expires. Our excellent service technicians will repair the potential defect in the quickest and most efficient manner possible. The warranty can be extended too, see the warranty options or contact us.

Q: How long is the delivery time? I would need the computer as soon as possible.

A: We have a wide range of computers and laptops that you can find at our shop at 7 Rata St. New Lynn. These are available immediately. In this case, the delivery time for a computer in stock is 1–3 days after payment is being received, and for a computer not in stock an additional day or two. At ETC Computers, we certainly do our best so that the customer receives their computer as soon as possible.

Q: Do you also provide other services, such as removing viruses, retrieving data, repairing non-operational laptops or similar computer services?

A: Yes, we provide various computer services. Read more about this on the page with the description of the computer repair service in 7 Rata St. New Lynn.